Exchange & Refund Policy
REFUND & EXCHANGE POLICY
Ms. Anonymous Co. does not currently offer refunds or exchanges under any circumstance. Due to COVID- 19, we operate on a NO REFUNDS or EXCHANGE policy due to the nature of our business & safety and wellbeing of our customers & staff. However we are still available to support you. Please make sure you take this into consideration before placing your order.
Cancellations:
You can cancel your order on the same day before 3:00 pm (if your order is still in our possession and not yet dispatched) In case if you are unable to inform us on time and the order is already dispatched.
Please be advised once our shipping process has been fulfilled, we cannot change or cancel an order.
If a refund is for any damaged parcels, the refund will not take place before the shippers provide us with their feedback of the investigation. In case of any refund, the amount can only be refunded back to the same credit/debit card that was used to make the purchase. If a refund is based on a faulty product which covers a manufacturer’s warranty, the refund will not take place before getting feedback from the manufacturer. Please be advised, we reserve the right to deny returns that do not meet our return policy and thus will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request.
Sales: Due to the amount of orders placed during sales, Please allow 5-7 Days dispatch during BLACK FRIDAY, CYBER MONDAY & BLACK POUND DAY.
We do NOT change sizes, addresses, nor items on orders once they are placed.
WE DO NOT EXCHANGE SALE ITEMS! ONCE AN ITEM IS ON SALE THAT IS CONSIDERED A FINAL SALE WHICH CANNOT BE REFUNDED!!
Liability:
The cost of returned items is the liability of the customer. Postage charges are only refunded when the goods are confirmed as faulty or the wrong item has been shipped. Please allow 5 to 7 working days from the date we have received the parcel for the item(s) to be checked and for the return to be processed.
Shapewear : Please note Some Shapewear will suit some body types. We are not liable if the correct size is sent out & the shaper doesn't fit. Please make sure sizing is correct to suit the appropriate body size. This information can be found in the description of the product.